At Khaaba, Return and Refund Policy explain customer satisfaction is our top priority. If you encounter issues with your food order, you may be eligible for a refund or replacement based on the following conditions.
1. Eligible Refund Situations
- Incorrect Order: If you receive the wrong items, report the issue immediately.
- Spoiled or Stale Food: Orders that do not meet hygiene or quality standards.
- Missing Items: If an essential part of your meal is missing.
2. Non-Refundable Cases
- If you change your mind after the order is prepared.
- Orders delayed due to traffic, weather, or restaurant workload.
- If the food is consumed before raising a complaint.
3. How to Request a Refund?
- Report the issue within 24 hours of receiving the order.
- Submit clear photos of the order and details to [email protected]
- Refunds are processed within 7-10 business days via the original payment method.
For further Return and Refund Policy assistance, email [email protected]