At Khaaba.pk, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your data when you use our food delivery platform. By accessing or using Khaaba.pk, you acknowledge and agree to the practices described here. If you do not agree, please refrain from using our services.
1. What Data We Collect
When you use Khaaba.pk, we collect different types of data, including:
Profile Data
When you register an account, place an order, or contact customer support, we collect:
- Full Name
- Email Address
- Password
- Phone Number
- Delivery Address
- Age
Order & Transaction Data
When you place an order, we collect:
- Selected restaurants or shops
- Order details and special instructions
- Order ID for tracking
- Payment method (Cash, Card, Digital Wallet)
- Invoice and billing information
- Order history, including completed and canceled orders
- Comments and ratings on orders
2. How We Use Your Data
We process your data for the following purposes:
- Account Management – To register and manage your Khaaba.pk account.
- Order Processing – To fulfill and deliver your orders efficiently.
- Customer Support – To handle inquiries, complaints, and service issues.
- Personalization – To recommend restaurants and deals based on your preferences.
- Marketing & Promotions – To send you offers, discounts, and updates (only if you opt-in).
- Security & Fraud Prevention – To detect suspicious activity and secure transactions.
- Legal Compliance – To fulfill regulatory requirements and prevent misuse.
We ensure fair and transparent data processing without misuse of your personal information.
3. Data Sharing & Third-Party Services
To provide a seamless experience, we may share your data with:
- Delivery Partners – To ensure timely food delivery.
- Payment Processors – To process transactions securely (we do not store card details).
- Marketing & Analytics Services – To enhance user experience and improve services.
- Legal Authorities – If required by law for fraud prevention or regulatory compliance.
We do not sell your personal data to third parties.
4. Data Retention Policy
We retain your data only as long as necessary for:
- Fulfilling the purpose it was collected for.
- Complying with legal and regulatory obligations.
- Resolving disputes and enforcing agreements.
Once your data is no longer required, we securely delete or anonymize it.
5. Data Security Measures
To protect your personal data, we implement:
✔ Encryption protocols to safeguard sensitive information.
✔ Secure payment gateways for financial transactions.
✔ Access control measures to prevent unauthorized access.
✔ Regular security audits to detect and fix vulnerabilities.
While we take strict security measures, no online system is 100% secure. We advise users to use strong passwords and avoid phishing scams.
6. Your Rights & Choices
You have the following rights regarding your data:
- Access & Correction – Request a copy of your data or correct inaccuracies.
- Data Deletion – Request deletion of your account and data under certain conditions.
- Data Portability – Request a structured file of your data.
- Marketing Preferences – Opt in or out of promotional messages anytime.
- Objection to Processing – Restrict how we process your data.
To exercise these rights, contact us at [email protected].